Request a return or withdrawal

Want to withdraw from a purchase, or does your device have a problem? Report it below. You immediately receive a confirmation by email and we get back to you within one business day. Please do not send anything without our shipping label.

How a return works

  1. You fill in the form, with your order or invoice number and, for a device, the IMEI or serial number.
  2. We review your request and get back to you within one business day.
  3. Once your return request has been accepted, we send you a bpost shipping label. With it you drop off the device free of charge at a bpost point; it goes straight to our depot.
  4. Warranty: after inspection and final approval of the warranty claim, we repair the device under warranty or replace it. We then deliver it again to your original delivery address.
  5. Withdrawal: we refund the full purchase amount within 14 days of your notice. We may wait until the device has reached us, or until you show that you have sent it back. A withdrawal within 14 days of delivery needs no reason and is never refused; "acceptance" then simply means we prepare your label.

Before you send the device: make a backup, erase your data and switch off "Find My iPhone" or "Find My Device". Otherwise we cannot inspect the device. Remove your SIM card and do not include a case, unless the case itself is being returned.

Where do you find the IMEI number? On an iPhone, dial *#06# in the Phone app, or see Settings › General › About. On an iPad, Apple Watch or MacBook the serial number is in the same place.

    What would you like to request? *

    Time limits and conditions are explained under Delivery and returns and Warranty.

    Prefer email or post?

    You may also use the statutory model form (Annex 2 to Book VI of the Belgian Code of Economic Law). Email it to info@green-ware.be or send it by post. A simple email with the same details works just as well.

    To: Green-ware / Q-Ware bv, Merellaan 6, 8710 Wielsbeke, Belgium, info@green-ware.be

    I/We (*) hereby give notice (*) that I/We (*) withdraw from our contract of sale of the following goods (*):

    • Ordered on (*) / Received on (*): ______________________
    • Order number: ______________________
    • Product(s): ______________________
    • Name of consumer(s): ______________________
    • Address of consumer(s): ______________________
    • Signature of consumer(s) (only if this form is submitted on paper): ______________________
    • Date: ______________________

    (*) Delete as appropriate.