Warranty
2-year warranty, on the battery too
On every refurbished device we give a 2-year warranty from the delivery date. That warranty applies to the device and to the battery. It comes on top of your statutory rights as a consumer and never detracts from them.
Statutory warranty
As a consumer in Belgium you are entitled to the statutory warranty for consumer goods. A device must do what you may reasonably expect of it. If a defect appears within two years of delivery, it is presumed to have existed already at delivery, unless the contrary is demonstrated. The condition of the device (grade A, B, C or Outlet) is a characteristic you know in advance and is therefore not a defect. You get software updates for as long as the manufacturer offers them for that model; the expected end date is stated with every device.
What does the warranty cover?
- Screen and touch sensitivity
- Battery: draining quickly or overheating. Every battery starts with at least 85 % capacity. If it drops below 70 % within the warranty period, we replace it free of charge.
- Microphone and speakers (except in the case of dust or moisture damage)
- Wifi, bluetooth and mobile network
- Motherboard
- Buttons, charging port and SIM card reader under normal use
- Cameras and sensors, except where a limitation has been stated in advance (Outlet devices without Face ID or Touch ID)
What is not covered?
- Drop, impact or moisture damage and its consequences
- Bent devices, broken camera lens, damaged charging connector
- Repairs or parts replaced by another party
- Software that does not come from the manufacturer (jailbreak, root)
- Normal battery wear down to 70 %
- On Outlet devices: the limitation stated in advance (Face ID or Touch ID)
- iPhone 7, 7 Plus and 8 are not guaranteed to be waterproof after refurbishing; we therefore give no warranty on water damage.
Requesting a repair: how it works
- Get in touch via the contact form or call +32 56 980 680. Describe the problem; we often solve it over the phone or rule out a settings error.
- You receive a bpost return label and a reference. First make a back-up and reset the device to factory settings (switch off "Find My iPhone"). If that doesn't work, pass on your passcode.
- Drop the device off at a bpost pick-up point, well packaged and with the label on it. That costs you nothing. We register the IMEI number at purchase, so we recognise your device straight away.
- Repair or replacement. We repair the device free of charge or replace it with an equivalent one. We aim to handle it within 5 business days of receipt; with a motherboard problem it can take longer. You get the device delivered back to your home free of charge.
- Repair or replacement not possible? Then we refund you according to the table below (this applies to our commercial warranty; for the statutory warranty the statutory rules apply).
| Age of the device | Refund |
|---|---|
| 0 – 6 months | 100 % |
| 7 – 12 months | 80 % |
| 13 – 18 months | 60 % |
| 19 – 24 months | 40 % |
No defect found? If we send back a device that turns out to have nothing wrong with it after examination, we charge €29.95 in examination and shipping costs. We always let you know before we send the device back.
Data. We are not responsible for data lost during a repair. So always make a back-up first.
Not sure whether something is covered by the warranty? Get in touch, we are happy to help.