Delivery and returns
Delivery: free and fast
- Everything included. The price you see on the site is the price you pay: including VAT, private-copy levy and shipping. Nothing is added at checkout.
- Ordered before 4 pm on a business day? Then PostNL delivers the next business day. If you order at the weekend, your parcel is dispatched on Monday and delivered on Tuesday.
- Sent insured with track & trace. You receive the tracking code by email as soon as the parcel leaves.
- We deliver in Belgium and the Netherlands. For other countries: contact us.
| Ordered | Delivered (indicative) |
|---|---|
| Monday before 4 pm | Tuesday |
| Tuesday before 4 pm | Wednesday |
| Wednesday before 4 pm | Thursday |
| Thursday before 4 pm | Friday |
| Friday before 4 pm | Saturday or Monday |
| Weekend | Tuesday |
The delivery time is a target date; we depend on PostNL. Legally, we always deliver within 30 days.
No shop, no collection. Our devices are kept in a central warehouse so that they can leave immediately after your order. Collection is therefore not possible.
14 days to change your mind
Not happy? As a consumer you have 14 calendar days from the day of delivery to withdraw from your order without giving a reason. After that you have another 14 days to send the device back.
You may unpack the device and try it out as you would in a shop. If you use it more intensively (for example by using it as your daily device for weeks, resulting in scratches or damage), we may charge for the loss in value.
How to send something back
Always get in touch first. Never send a device back without notifying us: without a return label we cannot link your parcel to your order.
- Report your return within 14 days of delivery via the contact form or with the withdrawal form. State your order number.
- You receive a bpost return label. Once we have approved your request, we send you a return label by email. Sending it back costs you nothing.
- Prepare the device: erase your data, switch off "Find My iPhone" or "Find My Device" and remove your account. Without this step we cannot process the device.
- Pack the device with all accessories, preferably in the original box, stick the return label on the parcel and drop it off at a bpost pick-up point. There you receive a proof of posting; keep it until your refund has been settled.
- Refund. As soon as we have received and checked the device, we refund the full amount using the same payment method, at the latest 14 days after your withdrawal.
Faulty or wrongly delivered? Then it is not a return but a warranty case: the shipping costs are ours. Read the warranty page.
Packaging
Devices are delivered in a neutral, sturdy box with the matching charging cable. Would you like a charger or a case? Add them from our accessories, they travel along in the same parcel.